Head of Customer Care

GS1 Switzerland is seeking a Head of Customer Care to lead diverse customer inquiries, optimize processes, and prioritize customer satisfaction. The role involves managing a team, ensuring personalized support, automating processes, and handling complaints and data analysis.

The ideal candidate holds a business-related qualification, extensive customer service experience, leadership skills, strong communication abilities, and fluency in German, French, and English. Proficiency in MS Office and CRM systems is required.